Frequently Asked Questions
Can't find your answer? Reach out and we'll get back to you within one business day.
What is an NFC business card?
An NFC (Near Field Communication) business card contains a tiny chip that transmits your contact information wirelessly to any modern smartphone. Someone taps your card and your digital profile opens instantly on their phone, no app needed.
Does it work with all phones?
Yes. NFC is built into virtually every smartphone released since 2015, including iPhone 7+ and all Android devices from that era onward. If a phone can use Apple Pay or Google Pay, it can read your FistTap. We also include a QR code backup printed on every card.
What's included in the monthly fee?
The monthly fee on Pro and Team covers your premium branded page, the analytics dashboard, lead capture, and ongoing platform updates. Basic has no monthly fee: you pay once for the card and a simple hosted page that stays live, with vCard on tap and a QR backup. And if a Pro or Team plan ever lapses, your card is never cut off. It simply drops to a basic card until you resubscribe, so it always works in someone's hand.
How long does delivery take?
Standard delivery is 7-10 business days within Canada and the US. Expedited 3-5 business day shipping is available at checkout. International orders typically take 10-14 business days.
Can I update my card info later?
Absolutely. Pro and Team cardholders have a self-service editor - you can update your photo, links, bio, and contact details any time without ordering a new card. The chip in the card always points to the same URL; only the content at that URL changes.
What if I lose my card?
You can order a replacement card at a reduced reprint cost. Your digital profile and all your data remain intact in your account - nothing is lost. We recommend keeping your QR code handy as a backup.
Do you offer custom-printed cards?
Every FistTap ships with our signature frosted translucent finish, the NFC chip visible through the surface. Custom branding, logos, and colour accents are available on request for Pro and Team. Fill out the quote form to discuss your design.